ORDER STATUS

It’s our pleasure to get orders out as quickly as possible, some orders may take 3-5 days to process before shipping. You will receive a shipping confirmation email with a tracking number once your order ships. Orders cannot be modified or canceled once they have been submitted. Please make sure to provide a correct address and ship to a secure location, we will not process refunds or re-ship orders once the tracking shows delivery confirmation.  If you’re missing items, or if you have any concerns about the products you received, contact us within 7 days of the delivery date.  For more return information, please refer to our return policy below.

SHIPPING INFORMATION

All US orders in the USA  receive free ground shipping.

All expedited shipments are an additional charge. Fee depends on your location.  Price will be determined at checkout.

All international packages including Canada are shipped via DHL or FedEx. We provide a tracking number  but transit times vary by country the package will be delivered to. Please keep in mind that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total.  All custom fees, taxes and duties are the customer’s responsibility, Luna Lucci will not be responsible for these charges. All international orders are final sale.

RETURNS

Luna Lucci appreciates your business and stands behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt. Please note that items purchased from our lunalucci.com must be returned to us. If you have any questions please feel free to contact through our Contact Us page to send an email. Returns are typically processed within 3-5 business days and once processed we ask that you allow 5-7 business days for the refund to post onto your account depending on your financial institution. Refunds on shipping are credited only when an item is incorrectly shipped, arrives defective or damaged.